Central Casting MFA Support

As part of Central Casting's ongoing commitment to ensuring the highest levels of security for our clients and the industry, Central Casting is implementing Multi-factor Authentication (MFA). MFA, which requires that you enter a one-time passcode when you sign in, enhances security and reduces the risk of unauthorized access by requiring an additional layer of verification to access accounts.

Get mobile authentication apps like the PingIdentity (PingID) mobile app from the Apple App Store or the Google Play Store.

Click here for steps to get a one-time emailed passcode.

Click here for reset steps. As a first step, unpair your authenticator app on your previous mobile device before continuing.

You must set up MFA for each email if you access Central Casting using different email addresses.

If you don’t see a prompt to set up MFA when you sign in, there’s nothing more you need to do.

Please check the following:

• Ensure that your MFA app is connected to the internet and that there are no network issues.
• MFA passcodes have a limited lifespan. Make sure you enter the code before it expires.
• If you use multiple email addresses to access Central Casting, you might have multiple MFA instances set up. When logging in, select the correct Central Casting option. If there’s a time difference between the device generating your MFA passcode (e.g., your mobile phone) and the device you’re using to log in (e.g., your desktop), the passcode might not be accepted. This is common with Google Authenticator, which can be sensitive to time discrepancies.
  
  To determine if the time is out of sync on Google Authenticator:

1. Open the app.
2. Tap the Menu icon.
3. Tap Settings.
4. Tap Time correction for codes.
5. Tap Sync Now.

If you try these steps and are still experiencing issues, contact upport team.

Please note that Central Casting's support may be unable to assist with questions directly related to your authentication method. Go to more help here:

• PingID mobile application
• Google Authenticator application
• PingID desktop application

Although you only need to set up MFA once, you will be prompted to enter MFA with each sign-in or fter each period of inactivity.

Central Casting strongly recommends using PingID or Google Authenticator for the best authentication experience. However, you can use another Time-Based One-Time Password (TOTP) compliant mobile app. Please note that EP is unable to provide direct support for third-party mobile apps. If you need help, contact the app's support team.