Multi-factor Authentication (MFA) Support
MFA Instructions for Moneypenny
MONEYPENNY
Moneypenny MFA FAQs
As part of Entertainment Partners’ ongoing commitment to ensuring the highest levels of security for our clients and the industry, EP is implementing Multi-factor Authentication (MFA) across our solutions. MFA, which requires that you enter a one-time passcode when you sign in, enhances security and reduces the risk of unauthorized access by requiring an additional layer of verification to access accounts.
EP will send you an invitation email via Duo Security. Find your step-by-step guide here.
Contact your EP Support team. They can resend your invitation email.
- Australia and New Zealand
ep-support@ep.com
Download Duo Security’s Duo Mobile app from the App Store or Google Play Store to your mobile phone.
Although you only need to set up MFA once, you will be prompted to enter MFA with each sign-in or after each period of inactivity.
Duo Mobile is required to access Moneypenny. While EP cannot provide direct support for third-party mobile apps like Duo Mobile, please get in touch with your EP Support team for MFA or Moneypenny help.
As a first step, unpair your authenticator app on your previous mobile device before continuing. Then, contact your EP Support team to receive a new Duo Security invitation email so you can set up MFA.
- Australia and New Zealand
ep-support@ep.com
While you can use either, check with your organization about their preferences and requirements.
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CONTACT US
Australia and New Zealand
United Kingdom
ps-support@ep.com
01784 618181