Multi-factor Authentication (MFA) Support

Multi-factor Authentication is a security measure that requires multiple forms of identity verification before granting access to a system.

The changes to your sign-in experience depend on how you access your EP products today.

If you already use MFA to access your other EP products, the changes will be as follows:

• Entering your EP Account credentials, the username (email) and password you use to access all your EP products, instead of Citrix credentials to sign in. You will use these same credentials and an MFA passcode for later sign-ins.
• Depending on your project's configuration, you may need to enter an MFA passcode twice to complete your sign-in.

If you do not already use MFA to access your other EP products, the changes will be as follows:

• Entering your EP Account credentials, the username (email) and password you use to access all your EP products, instead of Citrix credentials. Onscreen prompts will guide you through setting up an EP Account if needed.
• Setting up MFA the next time you sign in and access your SmartAccounting projects. Setup only takes a few minutes and is a one-time process. You will choose an authentication method to generate your MFA passcode. Your options include PingID Mobile App, PingID Desktop App, Google Authenticator or other authentication apps, Short Message Service (SMS).
• You will use these same credentials and an MFA passcode for later sign-ins.
• Depending on your project’s configuration, you may need to enter an MFA passcode twice to complete your sign-in.

The instructions for how to up MFA for SmartAccounting depends on how you access SmartAccounting.

• If your SmartAccounting is installed locally on your computer, you may select any of the options listed on the general MFA page, here.
• If you log in to SmartAccounting through Citrix (connect.ep.com), you may access your instructions here.

You can use Google Authenticator to generate MFA passcodes for all EP products. To reset and only use Google Authenticator, follow these steps.

Access MFA set up instructions for Classic Vista, Global Vista, Hosted Residuals, PDEP, or SA Corp here.

As part of Entertainment Partners’ ongoing commitment to ensuring the highest levels of security for our clients and the industry, EP is implementing Multi-factor Authentication (MFA) across our solutions. MFA, which requires that you enter a one-time passcode when you sign in, enhances security and reduces the risk of unauthorized access by requiring an additional layer of verification to access accounts.

EP has identified the following options for an optimal experience:

For PC (Windows 10/Windows 11)

• Citrix Workspace Version 2009

For MAC (Sonoma/Ventura/Monterey)

• Citrix Workspace Version 2405.11

MAC OS (Big Sur/Catalina)

• Citrix Workspace Version 2209

1. Go to your bookmark. Most browsers display bookmarks in a dedicated bar or folder along the top or side of your window.
2. Find your SmartAccounting bookmark.
3. Click the bookmark and select Edit or a similar option, depending on your browser and operating system.
4. Update the URL in the edit window:
   • connect.ep.com
   • connect-eu.ep.com
   • connect-au.ep.com
5. Once you've updated the URL, click Save (or a similar option) to apply the changes to your bookmark.

Note: Bookmark editing steps may vary depending on your browser and operating system. If you can’t find the edit option, visit your browser's support resources for more tailored instructions.