Casting Portal Support

Looking for MFA Support? Click here.

Casting Portal Login

Need further support?

Virtual Assistant

General login questions?

Go to Login Support→

UK Casting Community

Want to learn more about being a Background Performer in the UK?

Click here to discover more.

FAQs

Casting Portal

I'm having trouble logging in. What should I do?

First, make sure you are using the correct email address. If you are a Background Performer, this will be the email address linked to your profile.

If you are still having trouble, see our EP Account Login FAQs or click here to chat with our EP Casting Portal Virtual Assistant.

Why isn’t my password working?

If you have forgotten your password, select Reset Password on the welcome screen and follow the on-screen prompts.

Note: From December 2024, EP implemented an MFA requirement across the Casting Portal. If your password is not recognized, you may need to reset it and set up MFA to access the platform. See our step-by-step guide here.

How do I change the email address linked to my profile?

To change the email address linked to your Casting Portal profile, log in and select Account settings from the main menu. Enter your new email address in the Email field.

If you cannot access the email linked to your profile, click here to chat with our EP Casting Portal Virtual Assistant.

How do I change the name or phone number linked to my profile?

To change the name or phone number linked to your Casting Portal profile, log in and select Account settings from the main menu.

Note: Updating your phone number from Account settings does not update the device on which you set up MFA. If you no longer have access to your old device, you must set up MFA on your new device. Click here for more information.