Casting Portal Support

1. To unlock your account you'll need to click the RESET PASSWORD option on the login page. This will trigger an email to the email address linked to your account.
2. Please follow the instructions sent to your email address and your account will unlock.

⁠For additional assistance, click here to chat with our EP Casting Portal Virtual Assistant.

Casting Portal is an Entertainment Partners (EP) product. An EP Account is the username (email) and password you use to sign in to Casting Portal and other EP products. If you do not have an EP Account, follow the onscreen prompts when you sign in to complete this one-time process.

On the sign-in screen, click Forgot Password? Next, click Send Request. A password reset email with a link will be sent to the email associated with your EP Account. Click the link and follow the prompts to create a new password. Password strength requirements will be displayed onscreen.

Note: Your reset link expires after one hour. Repeat the above steps if you do not reset your password within that time limit.

Here are your password strength requirements for reference:

• At least nine characters long
• Contain at least one uppercase character
• Contain at least one lowercase character
• Contain at least one special character
• Contain at least one number
• Does not match any of your last 18 passwords

First, make sure you are using the correct email address. If you are a Background Performer, this will be the email address linked to your profile.

If you are still having trouble, see our EP Account Login FAQs or click here to chat with our EP Casting Portal Virtual Assistant.

If you have forgotten your password, select Reset Password on the welcome screen and follow the on-screen prompts.

Note: From December 2024, EP implemented an MFA requirement across the Casting Portal. If your password is not recognized, you may need to reset it and set up MFA to access the platform. See our step-by-step guide here.

Password reset emails may take up to 15 minutes to arrive. If you’re not receiving the password reset email:

• Confirm you are using the correct email address associated with your EP Account.
• Check that you entered your email correctly with no typos or trailing spaces.
• Check your spam or junk folders.
• Check that you’re not using a spam blocker.
• After 15 minutes you may try again but note that continuous requests may result in your account being locked.

If you still need assistance, please contact your EP Support team.

If you’re encountering this error, here are some common reasons and solutions:

• Confirm that you are entering your email address correctly. Typos will prevent you from logging in successfully.
• Make sure you’re typing your password correctly, including capitalization and special characters.
• Check for any trailing spaces in the email or password fields.
• If your password is auto-populating, type it instead. The stored password may be incorrect.
• Ensure Caps Lock is not on.
• If you are unsure of your password, click the Forgot Password link to reset.

This issue can happen if your password does not meet the system requirements:

• At least nine characters long
• Contains at least one uppercase character
• Contains at least one lowercase character
• Contains at least one special character
• Contains at least one number
• Does not match any of your last 18 passwords

If you’ve updated your password to meet all system requirements and the Sign In button is still unresponsive, open an incognito or private window and attempt to log in again. Or switch to a different browser, like Chrome, Firefox, or Safari.

EP's Password Expiration Policy dictates that passwords expire within 90 days plus the next sign-in for all EP Accounts. You will be prompted to change your password when you first sign in after your password expires. EP is dedicated to the security and protection of the data it maintains, including individual payroll and studio data. To keep EP’s commitment to aligning with industry best practices, EP requires customary password changes to decrease the risks introduced by lost, old, or stolen passwords.

Go back to the first sign-in screen (where you enter your username) and click Forgot Password? Follow the prompts to change your password.

To change the email address linked to your Casting Portal profile, log in and select Account settings from the main menu. Enter your new email address in the Email field.

If you cannot access the email linked to your profile, click here to chat with our EP Casting Portal Virtual Assistant.

To change the name or phone number linked to your Casting Portal profile, log in and select Account settings from the main menu.

Note: Updating your phone number from Account settings does not update the device on which you set up MFA. If you no longer have access to your old device, you must set up MFA on your new device. Click here for more information.