Residuals Payment Support
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FORMS
Need more support?
Create support ticketUnion Residuals Contacts
Contact your union or guild for your residuals information.
DGA Member Login
residuals@dga.org
(310) 289-2076
SAG-AFTRA Member Login
info@sagaftra.org
(855) SAG-AFTRA
(855) 724-2387
WGA Member Login
residualshelpdesk@wga.org
(800) 548-4532
FAQs
Residuals Data on My EP
EP receives data about usage or distribution of content and calculates residuals based on collective bargaining or negotiated rates. Before payments are processed, the amounts are verified and approved by the studios. Once this is complete, residual payments are remitted to the appropriate guild or union for distribution to the talent.
The centralization of residuals payments through guilds and unions is a condition of the collective bargaining agreements that govern these transactions.
In order to ensure the most accurate and timely information, Entertainment Partners will only display residuals payments after they have been cashed or deposited. All other information about payments will be available from union or guild portals.
Your residuals information will be available from your union or guild.
This information is available at your union or guild portal.
Paystubs for cashed or deposited residuals payments as well as paystubs for your production payroll payments on EP-paid projects will be available on myEP. Please note that the year to date (YTD) amount on paystubs will include all deposited/cashed residuals payments.
Yes. Your annual tax statements include your residuals data and will be available to download each tax season.
You can manually access and export earnings reports from the myEP self-service portal the same way you always have. Earnings reports will reflect all production payroll checks and cashed residual checks.
The best way to ensure you receive accurate information is to check your union or guild’s payment portal. Your union or guild must verify payments, amounts, and all personal data is correct for each payment.
If the check was processed and approved by the client and sent to the guild or union more than 90 business days prior to the current day, contact your union to confirm a payment has been logged in their system and released. Payments that are not delivered by direct deposit are mailed by the union to the address they have on file, regardless of the address printed on the checks by EP. Please ensure your most recent address is on file with your union.
Residuals Payment Support
The union is the distributor of checks. Since our records do not cross-reference with theirs, the address in our system may not reflect the same. Please contact the union to confirm.
Residuals are taxed as supplemental income. The IRS considers these earnings as additional payments made outside of regular work wages and taxed at a higher rate.
Generally, this means that EP has not received the necessary documents from the union alerting that the check recipient is deceased and/or there is no beneficiary record set up in our system. Contact the union to find out the necessary requirements to handle payments for deceased individuals. You may then complete and submit a Talent - Residual Set up Change Request form to start the process with EP. Once EP receives approval from the union, a beneficiary record can be set up in our system.
The number of times you receive a residual is indicated in the contract you signed with the production. Please refer to your contract for details.
First, check with your union to see if a payment has been logged and released to you, and ensure they have your most recent address on file. If the union confirms that the check was mailed to you and you don’t receive it within ten business days from the date of mailing, submit a completed Crew & Talent Stop Pay Reissue form.
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CONTACT US
United States
Payment Support
Changes to (Address, Name, SSN, W-4).
Earnings Requests (Reports/Check Stubs)
Tax Form Reprints (W-2/1099s/592b/G2FP)
Tax Form Explanation/Corrections & more.
800.417.0037
Employment Verification Inquiries
Payment Support USPensions, Health & Welfare Inquiries
(e.g. Missing Hours, Union Dues, Union 401k)
818.955.4446
phw-inquiries@ep.com
Payroll Garnishment and Deduction Inquiries
Payment Support USMy EP Portal Technical Support
(Assistance with login/registration, connecting payroll profile, tax statement and paystub downloads, viewing pay information, direct deposit setup.)
800.417.0037
myepsupport@ep.com
Unclaimed Property Inquiries
Uncashed payroll checks 300+ days old, EP Unclaimed Property Notices, CA State Controller's Letters
818.955.4047
EPUnclaimedProperty@ep.com
Minors Trust Deductions and Inquiries
(e.g. Set-ups, Coogan Accounts Deposits)
818.955.6099
minorstrust@ep.com
Benefit Solutions
Sick Leave, 1095-C Tax Forms, NY Paid Family Leave
818.955.6022
Sick Leave: sickleave@ep.com
1095-C Tax Forms: 1095inquiry@ep.com
NY Paid Family Leave: NYPFL@ep.com