Multi-factor Authentication (MFA) Support

As part of Entertainment Partners’ ongoing commitment to ensuring the highest levels of security for our clients and the industry, EP is implementing Multi-factor Authentication (MFA) across our solutions, including Classic Vista (CV), Global Vista (GV), Hosted Residuals, PDEP and SmartAccounting Corp 1.9.24 (SA Corp).

Multi-factor Authentication is a security measure that requires multiple forms of identity verification before granting access to a system. After entering your username and password, MFA requires you to enter an additional passcode when you sign in per cyber security best practices. Other than entering MFA, there will be no change to your sign-in experience.

The next time you sign in to your CV, GV, Hosted Residuals, PDEP, or SA Corp projects, you will be prompted to set up MFA. Setup only takes a few minutes and is a one-time process. You will choose an authenticator app to generate your MFA passcode, like Google or Microsoft Authenticator, or the Citrix Secure Access app on your mobile device. Then, you will use these same credentials and an MFA passcode for later sign-ins.

Note: CV, GV, Hosted Residuals, PDEP, and SA Corp use a sign-in architecture different from most EP products, like SmartPO or SmartStart. If you have MFA set up to access other EP products, you need a separate MFA instance to continue accessing these projects.

You can use Google Authenticator to generate MFA passcodes for all EP products.

Access MFA set up instructions for Classic Vista, Global Vista, Hosted Residuals, PDEP, or SA Corp here.

Classic Vista, Global Vista, Hosted Residuals, SmartAccounting Corp, or PDEP projects use a sign-in architecture different from most EP products, like SmartPO or SmartStart. If you have MFA set up to access other EP products, you need a separate MFA instance to continue accessing Classic Vista, Global Vista, Hosted Residuals, PDEP, or SmartAccounting Corp.

As part of Entertainment Partners’ ongoing commitment to ensuring the highest levels of security for our clients and the industry, EP is implementing Multi-factor Authentication (MFA) across our solutions. MFA, which requires that you enter a one-time passcode when you sign in, enhances security and reduces the risk of unauthorized access by requiring an additional layer of verification to access accounts.

EP has identified the following options for an optimal experience:

For PC (Windows 10/Windows 11)

• Citrix Workspace Version 2009

For MAC (Sonoma/Ventura/Monterey)

• Citrix Workspace Version 2405.11

MAC OS (Big Sur/Catalina)

• Citrix Workspace Version 2209

You may access MFA set up video guides for those products by clicking on the links below:

• Global Vista
• Classic Vista
• Hosted Residuals
• PDEP
• SmartAccounting Corp (1.9.24)

The Enter Your Device Name field allows you to give your device a unique and recognizable name. This can help you keep track of where you have your Google Authenticator app, especially if you use multiple devices. For example, you might use "My Phone" or "Work Tablet.” Do not enter any special characters or you will get a system error and will not be able to proceed.